Download general terms and conditions

Terms and Conditions

Valid from 15 September 2025

1. INFORMATION ABOUT DAVILOT

Our company is registered in the Netherlands. Contractual relations therefore exist exclusively with a Dutch company.
This website is operated by DaviLot (“we”) and the goods you purchase will be supplied by us. We are registered with the Chamber of Commerce under number 54818818 and have our registered office at Weerdslag 18, 7206 BR ZUTPHEN. Our VAT number is NL001588674B98. You can contact us by e-mail at service@davilot.nl, by telephone at +31 575 513 503, or in writing at the address mentioned above.

2. YOUR PERSONAL DATA

We use your personal data in accordance with our privacy policy, which you can view on our website under the heading Privacy.

3. ORDERING through the online shop

You can place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to review your order and correct any input errors until you place your order by clicking the button “Order with obligation to pay.” By clicking this button, your order is submitted. We confirm receipt of your order by sending you an automatically generated e-mail in which we accept your order. With this e-mail the contract is concluded. The contract relates exclusively to the specific goods mentioned in our confirmation e-mail of acceptance of your order. Please read and check these details carefully. If the information in the confirmation e-mail is incorrect or if you are not satisfied with the details, please contact us at service@davilot.nl. The contractual language is Dutch. Where we accept your order, we are legally obliged to deliver goods in conformity with these terms.

4. ORDERING outside the online shop

You may also place an order for goods with us by telephone or by e-mail at verkoop@davilot.nl. This may be a delivery order or acceptance of a quotation sent by us. We will confirm your order by sending an order confirmation by e-mail. With this order confirmation, the contract is concluded. The contract relates exclusively to the goods specified in our confirmation e-mail. Please read and check these details carefully. If the information in the confirmation e-mail is incorrect or if you are not satisfied with the details, please contact us at verkoop@davilot.nl. The contractual language is Dutch. Where we accept your order, we are legally obliged to deliver goods in conformity with these terms.

5. PRICES AND SHIPPING COSTS

The prices listed on this website are subject to change by us without prior notice. The prices displayed at the time of the order are the applicable prices. Occasionally errors may occur and goods may be incorrectly priced. In that case, we are not obliged to deliver the goods at the incorrect price. We will either cancel your order and refund the price, or contact you to ask whether you wish to proceed with the order at the correct price. If we are unable to contact you or if you do not wish to proceed with the order at the correct price, we will cancel your order and refund the amount already paid. If the correct price of the goods is lower than our stated price, we may (at our discretion) proceed with your order and charge the lower price upon dispatch. For almost all our products, prices are shown both inclusive and exclusive of VAT. If no price is shown for a product, it is available on request. All prices are exclusive of shipping costs. Shipping costs can be found at www.davilot.nl/Verzenden-en betalen. These will be communicated to you separately before you place your order and then confirmed by e-mail.

6. AVAILABILITY AND DELIVERY

Information on this website regarding availability is subject to change without prior notice. We cannot guarantee constant availability of the products on this site. All orders are at all times subject to current availability. We deliver to: the Netherlands, Germany, France, Switzerland, Austria, Belgium, Denmark, Sweden, Norway, Finland, Italy, Czech Republic, and Slovakia. We deliver the goods you have ordered to the address you provide to us at the time you place your order on this site. Delivery will be made according to the information on the product pages after your order has been accepted. We will make reasonable efforts to deliver the goods on the agreed date. If no date is specified, we will deliver within 30 days of the day on which your order is placed and accepted by us. In cases of unforeseen circumstances (e.g., adverse weather conditions, unforeseeable delays due to traffic jams, roadworks, diversions, or mechanical failures), we may be unable to deliver the goods within these deadlines and are not liable for any delay or failure to deliver if such delay is wholly or partly caused by such circumstances. If a delivery does not take place, we will agree an alternative delivery date with you. We are also not responsible for any delay in delivery caused by the unavailability of someone to take receipt of the goods. It is your responsibility to contact the post office or courier regarding goods that could not be delivered because you were unavailable.

7. PAYMENT

Payment for goods must be made in accordance with the procedure described on the information page “Shipping and Payment.”

8. RIGHT OF WITHDRAWAL (Consumer purchases)

Withdrawal period
The consumer has the right to withdraw from the contract without giving any reason within 14 days.
A. For products: the withdrawal period begins the day after the consumer receives the product.
B. For multiple products in one order: the withdrawal period begins the day after the consumer receives the last product.

Exercise
To exercise the right of withdrawal, the consumer must inform us by means of an unambiguous statement (e.g., in writing, by post or e-mail). The consumer may use the European model withdrawal form, but is not obliged to do so.

Effects of withdrawal
A. Following withdrawal, we will reimburse all payments received, including delivery costs (with the exception of any additional costs resulting from the consumer’s choice of a different method of delivery than the cheapest standard delivery offered by us), as soon as possible and no later than 14 days.
B. Reimbursement will be made using the same means of payment as the consumer used for the original transaction, unless expressly agreed otherwise.

Return
A. The consumer must return or hand over the goods without delay and in any case no later than 14 days after notifying us of the withdrawal.
B. The direct costs of returning the goods shall be borne by the consumer, unless we have stated that we will bear these costs.

9. WARRANTY

Without prejudice to your right of withdrawal under Article 8, you may return the product to us, e.g., if the product is not as ordered, is damaged or defective, or if the wrong quantity has been delivered. If goods are delivered with visible transport damage, you should – if possible – immediately notify the carrier and contact us as soon as possible. Failure to complain or to contact us has no consequences for your statutory rights, in particular your statutory right to warranty. However, this helps us to assert our own rights against the carrier or transport insurer. Once we have confirmed the defect or another issue, we will:

  • provide a full refund;

  • provide a full refund for damaged or defective goods if this occurs within a reasonable period after purchase; or

  • at your choice, repair or replace the goods at our expense (including shipping costs) unless this is impossible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods. We will keep you informed about the refund within a reasonable period. Usually, we process refunds as quickly as possible and in any case no later than 30 days after confirmation by e-mail.

9A. Warranty – Consumer purchases

For consumer purchases, the statutory warranty period of 24 months from the date of purchase applies. Excluded from the warranty are consumables such as tyres and batteries. Also excluded are damages resulting from improper use of the product or from failure to follow the instructions in the product manual.

9B. Warranty – Business purchases

For business purchases, a warranty period of 12 months applies. Excluded from the warranty are consumables such as tyres and batteries. Also excluded are damages resulting from improper use of the product or from failure to follow the instructions in the product manual.

10. RETENTION OF TITLE

Purchased products remain our property until they are fully paid for. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are accordingly liable.

11. LIABILITY

Unless expressly agreed otherwise below, the statutory provisions on liability for defects shall apply. The above limitations and shortened periods do not apply to claims for damages caused by us, our legal representatives, or agents:

  • in case of injury to life, body, or health;

  • in case of intentional or grossly negligent breach of duty or fraud;

  • in case of breach of essential contractual obligations, the fulfilment of which is necessary for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations);

  • within the scope of a guarantee, if agreed.

12. GENERAL

If any provision of these Terms and Conditions is invalid or unenforceable, the validity of the remaining provisions shall not be affected. We may amend or otherwise revise these Terms and Conditions from time to time without prior notice. Please check our website regularly to see which Terms and Conditions are currently applicable.

13. APPLICABLE LAW

These Terms and Conditions are governed by Dutch law. Any contract for the purchase of goods through this website and any disputes arising in connection therewith shall also be governed by Dutch law.

14. ONLINE DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution for consumers, which you can find at https://ec.europa.eu/consumers/odr/. We voluntarily participate in this dispute resolution procedure.